April 2018

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July 2013

Give Potholes a Shot in the App

Reporting potholes, graffiti, faulty traffic signals, drainage problems and more to The City of Houston is now just a mobile app away.

Using the free Houston 311 app on an iPhone or Android smartphone makes it easy to report street problems as you see them. Start the app and GPS identifies your location – then you’re on your way to a quick service request. You can even snap a photo (recommended) so City officials can see the problem.

Service requests are automatically routed via Houston’s 311 system, creating a work order and sending it directly to Public Works & Engineering for resolution.

Then the Houston 311 app allows you to track the progress of your request.

"If you see a pothole, for example, you launch the app and type in pothole, then it’s as simple as answering two questions,” explains Clark Martinson, General Manager of The Energy Corridor District. “Better still, you can take a photo of the problem so Public Works can see what they’re up against. It’s an efficient and convenient way to get repair projects on the City’s to-do list.”

An interactive mapping tool lets you see other service requests in the area.

The City of Houston is responsible for maintaining street, lighting and drainage in The Energy Corridor. By using the Houston 311 app, residents can now quickly get their report gets submitted, then tracked.

The mobile apps also offer quick access to a host of City-related matters and resources normally found on http://www.houstontx.gov.

The Houston 311 app is available at the Google Play and iTunes stores. You can also use a Windows or Blackberry phone to access the 311 online portal.

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